Returns and Refunds
Everbox Shipping Strategy
- Free Shipping Threshold: Over $120
- Offer Flat-Rate Shipping Below Threshold: A $10 flat rate for orders under $120.
Everbox Refund & Return Policy
1. Your Rights Under Australian Consumer Law
At Everbox, we uphold your rights under the Australian Consumer Law. If a product you purchase from us is faulty, not fit for purpose, or doesn’t match its description, you’re entitled to a remedy, which may include a refund, replacement, or repair.
2. Change of Mind Returns
We accept returns for change of mind within 30 days of delivery, provided:
- The item is unused and in its original packaging.
- You provide proof of purchase.
- The product is in a saleable condition.
Please note, return shipping costs for change of mind returns are the responsibility of the customer.
3. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact our customer service team within 7 days of receipt. We will arrange for the item to be returned at our expense and provide a full refund or replacement as per your preference.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Australia's go-to for homes, yards & rural supplies
From backyards to broadacre farms, Everbox offers an extensive range of premium garden and lawn care solutions — everything you need to cultivate, maintain, and protect your green spaces. Get free delivery on orders over $120, all across Australia.